At Perfect Footwear Shop, we are dedicated to providing you with a seamless and satisfying shopping experience from the moment you place your order until your perfect pair arrives. Our commitment to quality, customer care, and hassle-free service is at the heart of everything we do.

Shipping Information

We are proud to ship our footwear globally (excluding Asia and a few remote areas). Our goal is to get your new favorite shoes to you as quickly and reliably as possible.

Order Processing & Delivery Timelines

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Delivery: 10-15 business days after shipment.
    • Flat Rate: $12.95
  • Free Shipping: Shipped via EMS.
    • Delivery: 15-25 business days after shipment.
    • Available on all orders over $50.

You will receive a tracking number via email once your order ships, allowing you to follow its journey to your doorstep.

Hassle-Free Returns & Exchanges

We stand behind the quality of our footwear. If you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges policy within 15 days of your receipt of items.

Important Note on Non-Returnable Items: For hygiene and health safety reasons, we cannot accept returns or exchanges on Slippers unless they are defective or damaged upon arrival. All other footwear categories—Boots, Casual Shoes, Clogs, Sandals, and Sneakers—are eligible for returns and exchanges.

Return & Exchange Process

To initiate a return or exchange, please follow these simple steps:

  1. Contact Our Customer Care Team: Email us at [email protected] within 15 days of receiving your order. Please use the provided template below to ensure we have all necessary information to assist you promptly.
  2. Wait for Authorization: Our team will respond within 1-2 business days with a Return Authorization (RA) Number and detailed shipping instructions. Please do not ship your return without this authorization.
  3. Package Your Items: Securely package the unworn, unwashed items in their original condition, with all original tags attached and in the original packaging. Include the original packing slip or a copy of your order confirmation inside the box.
  4. Ship Your Return: Send your package to the address provided in your authorization email. For your peace of mind, we highly recommend using a trackable shipping service.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Perfect Footwear Shop Customer Care Team,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Product(s) to return: [Product Name, Size, Color]
Reason for return: [Please specify]

I have read and understand the return policy terms.
Please send me the Return Authorization Number and instructions for shipping.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Return Shipping & Costs

Customers are responsible for the cost of return shipping unless the item arrived damaged, was defective, or if we made an error in your order. Original shipping fees are non-refundable.

Refund Information

Once we receive and inspect your returned items:

  • Refunds will be processed to your original payment method within 5-7 business days.
  • You will receive an email confirmation once your refund has been processed.
  • Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Exchange Process

For exchanges, we will ship your new items as soon as we receive the returned products. If the new item is more expensive than the original, you will be charged the difference. If it costs less, we will refund you the difference.

Return Shipping Address

All authorized returns should be sent to:

Perfect Footwear Shop Returns
1995 Kenwood Place
Miami, US 33176

For any questions about our Shipping or Returns and Exchanges policy, please don’t hesitate to contact our friendly customer care team at [email protected]. We’re here to help ensure your Perfect Footwear Shop experience is nothing short of perfect!