FAQ

What types of footwear do you offer?

We specialize in a diverse range of footwear for modern, active lifestyles. Our collection includes Boots, Casual Shoes, Clogs, Sandals, Slippers, and Sneakers, all designed to combine style with ultimate comfort.

How do I choose the right size?

Our sizing is standard US sizing. For specific fit questions related to a particular style (like our Avery Casual Shoes or Belford Sandals), please refer to the product description page or contact our customer care team for personalized advice.

Are your shoes suitable for wide feet?

Many of our styles offer a comfortable fit for various foot widths. We recommend checking the product descriptions for specific fit information. Our focus is on comfort, so we aim to accommodate diverse needs.

How do I create an account?

You can create an account during the checkout process. Having an account allows you to track your orders, save your shipping preferences, and view your order history for a faster checkout next time.

I forgot my password. How can I reset it?

Click on the “Forgot Password” link on the login page. Enter your registered email address, and we will send you a link to reset your password securely.

Can I modify or cancel my order after placing it?

We process orders quickly to get your shoes to you ASAP. Please contact us immediately at [email protected] if you need to change or cancel an order. We will try our best to accommodate your request if it hasn’t yet entered the processing phase.

What payment methods do you accept?

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient checkout.

Is my payment information secure?

Absolutely. We use advanced encryption technology to protect your personal and payment information. You can shop with confidence on our site.

Are there any hidden fees or import duties?

The price you see at checkout is the price you pay for the product and shipping. Please note that for international orders, local customs duties or import taxes may be applied by your country upon arrival, which are the responsibility of the customer.

Where do you ship?

We are proud to offer worldwide delivery, bringing stylish and comfortable footwear to diverse communities across the globe. Currently, we are unable to deliver to a few remote areas in Asia and other locations.

What are my shipping options and costs?

Standard Shipping: Shipped via DHL or FedEx for $12.95. Estimated delivery is 10-15 business days after dispatch (plus 1-2 days processing).
Free Shipping: Shipped via EMS on all orders over $50. Estimated delivery is 15-25 business days after dispatch (plus 1-2 days processing).

How long will it take to receive my order?

Please allow 1-2 business days for us to carefully process and package your order. Once dispatched, delivery times depend on your chosen shipping method and destination. You will receive a tracking number via email to follow your package’s journey from our warehouse at 1995 Kenwood Place, Miami, to your doorstep.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to track your package with the carrier (DHL, FedEx, or EMS).

What is your return policy?

We want you to be completely satisfied. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a full refund or exchange. Please note, original shipping costs are non-refundable.

How do I start a return or exchange?

Please contact our customer care team at [email protected] to initiate a return or exchange. We will guide you through the simple process and provide you with the necessary instructions and return shipping address.

When will I receive my refund?

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be credited back to your original method of payment. Please allow additional time for your bank or credit card company to process the refund.